F.A.Q.

Frequently Asked Questions

 

1. Where do you ship from

We work with trusted fulfillment partners and suppliers around the world. Most of our products ship directly from our international warehouses to ensure the best quality and lowest prices.

 

2. How long does shipping take?

Shipping times vary by location and product. Most orders arrive within 7–15 business days. You’ll receive a tracking number as soon as your order ships.

3. How can I track my order?

As soon as your order ships, you’ll receive a tracking number via email. You can use it to track your package through our shipping partner’s website or your tracking page (coming soon).

4. Do you accept returns?

Yes! We have a 30-day return policy. If you’re not satisfied with your order, contact us at support@nymiro.com within 30 days of receiving it and we’ll help you start the return process.

5. What if my item arrives damaged or defective?

If your item is damaged or not working as expected, please email us within 7 days of delivery with a photo of the issue. We’ll send a replacement or issue a refund right away.

6. Do NymGlow products work on all skin types?

Yes — our NymGlow skincare tools are designed to be safe and effective for all skin types. Each product comes with adjustable settings to personalize your experience.

7. Are your products covered by a warranty?

We stand behind our products. Most items include a 30-day satisfaction guarantee. For specific warranty details, refer to each product’s page.

8. How can I contact customer service?

You can reach us any time at support@nymiro.com. We typically respond within 24 hours, Monday through Friday.